Faqs
Orders
I can delete my order ?
I can delete my order ?
We understand it perfectly, we change our minds too!
While we wish we could, once your order has been placed, we cannot currently change or cancel it. If the item(s) don't fit, be sure to exchange them for a preferred style or return them for a refund. As a reminder, domestic return shipping is free.
However, it is understood that it is possible to return items within 14 days of purchase.
And if I wanted to talk to someone ?
And if I wanted to talk to someone ?
We want to talk to you too! Contact us For any questions, concerns, or feedback, please contact us. We strive to respond within 48 hours. However, please note that inquiries submitted on Fridays will receive a response the following Monday, or possibly earlier.
Shipping
In which countries he sent ?
In which countries he sent ?
We ship throughout Europe.
With this shipping policy:
Shipping to Italy: (2/3 working days)
€9.90 for orders up to €59.99.
Free for orders over €100.00.
Shipping to Europe: (4/5 Business Days)
€69.90 for orders up to €249.99.
Free for orders over €250.00.
For information on shipping to a different destination, Contact us.
How long will it take to receive my order ?
How long will it take to receive my order ?
In Italy 2/3 working days
In Europe 4/5 working days
Returns and reimbursements
How to return a product ?
How to return a product ?
Items must be returned within 14 days of receiving your order. Items must be returned in the same condition as received, unused, with any tags still attached, and in all original packaging.
The shipping address is:
Via Catira Savoca, 1
95037
Saint John the Baptist
Catania
How long will it take to receive a refund ?
How long will it take to receive a refund ?
Refunds are processed within 7 days of receiving the items.